Americans love to be entertained. That’s why they call it a customer service experience. It’s not just the food they come for, it’s the experience. And the experience is often expected to be created by the staff. In the summer of 2019, I got a job as a server on…

I’m not particularly good with dates but I recall Jan.14, 2020, as if it were yesterday. I remember stepping out of the cab and inhaling the dry cold air, feeling both excited and relieved to have finally reached my home for the next four months, the campus of the University…

Lots of light is coming through the big windows from where passersby can see the newest books. The spacious bookstore is located in the central part of town. A number of new titles can be seen, all neatly put in their respective places on the shelves. …

Colorful paper, ribbons, and tiny ornaments are all scattered on her desk. The studio’s shelves are filled with beautiful invitations, handmade Christmas toys, and crafty gift boxes that create the feeling of coziness and childish joy. …

Andrea Videnova wanted to be a plastic surgeon until two years ago when she decided to change her major to business. “I’m a very emotional and very sensitive person. Being a plastic surgeon is quite tough for a girl. …